Help for M-Pro
Product guides
1. Overview
M-Pro is a macOS app for weddings, corporate events, school events and sports events: buil…
2. System Requirements
Requirements for running M-Pro (PMIX edition). OS: macOS 12.0 or later Architecture: Unive…
3. Installation and First Launch
How to install the app from the downloaded dmg and what to do at first launch. Double-clic…
4. Signing In and Licensing
The PMIX edition ships as two installers — subscription/trial and lifetime (buyout). Both…
5. Interface Overview
The main window has three resizable columns — Video, Control, and Audio — whose widths are…
6. Importing and Ordering Media
How to bring in your clips and music and arrange the running order. Use "Import Videos" /…
7. Playback Settings and Transitions
Controls for how long each clip plays and how the app switches between clips. Video durati…
8. Output to an External Display
How to show the slideshow full-screen on a projector or external display at the venue. In…
9. Exporting Video (Production Output)
Besides live playback, you can export the result as a single MP4 file. This requires an ac…
10. Saving and Transferring Projects (.mpro)
Bundle your imported media, audio and playback settings together to move to another Mac. O…
11. Keyboard Shortcuts
Cmd + O: Open project Cmd + Shift + E: Export project Cmd + Option + E: Extract media Cmd…
12. Settings
Language: switch between Japanese, Simplified Chinese and English at any time (Japanese is…
13. Troubleshooting
Common issues and what to do about them. "The developer cannot be verified": use the contr…
14. Updates and Uninstalling
M-Pro checks for a new version automatically at launch (it only notifies you — it never in…
Q&A
How long is the free trial, and what's included?
From the day you sign in and start your trial, you get 7 days of full access, including pr…
What's the difference between the subscription and lifetime editions?
The features are identical — only activation differs. The subscription edition signs in wi…
I got a new Mac. How do I move my license?
Open the License section in settings, or "Help" → "Activate License…", and click "Deactiva…
How many devices can one account or serial number use?
There's a limit on how many devices can be active at once (usually one). If you've reached…
Can I use M-Pro offline? How often does it need to connect?
Once activated, playback at the venue itself works entirely offline. The subscription/tria…
Does the lifetime edition keep receiving updates?
Patch updates within the version line you purchased are free. Moving to a new version line…
If I cancel my subscription, how long can I keep using it?
Canceling (turning off auto-renewal) doesn't end access immediately — you can keep using M…
Which macOS versions are supported?
macOS 12.0 and later, on both Apple silicon and Intel Macs (Universal build).
Can I install this alongside the Mac App Store version?
Yes. The PMIX edition is distributed under a different app identifier from the Mac App Sto…
Where can I get help, or ask about purchases and refunds?
For questions about using the app, reach out via Contact. For pricing and refund terms, se…